Residents Zone
Resident Handbooks
Click the Link to Download your Resident Handbook
List of Services
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Resident Handbook Dispersed ServicesList Item 1
The purpose of this handbook is to provide you with information that you may find useful whilst living within
your accommodation, including important policies and
procedures that have been put in place for the consideration of all residents
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Resident Female Harm Reduction Services HandbookList Item 2
The purpose of this handbook is to provide you with information that you may find useful whilst living within your new home.
Keep the handbook in a safe place so that you can refer to it when you need to.
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Prospect Lodge Resident HandbookList Item 3
Prospect Lodge is a single homeless hostel providing temporary accommodation for individuals who are homeless / or at risk of becoming homeless. The service is staffed 24 hours per day by a team of dedicated Support Practitioners who work with tenants to get them ready for independent living, or move-on accommodation that meets their needs.
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Belmont Drive Resident HandbookList Item 4
Belmont Drive is a single homeless hostel providing temporary accommodation for individuals who are homeless / or at risk of becoming homeless. The service is staffed 24 hours per day by a team of dedicated Support Practitioners who work with tenants to get them ready for independent living, or move-on accommodation that meets their needs.
List of Services
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Welcome to New StartList Item 1
The purpose of this page is to provide you with information that you may find useful living within your new home.
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Useful ContactsList Item 2
Details of who you can call if you re a New Start resident looking for some advice or support.
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Report a Maintenance JobList Item 3
New Start has a skilled 24 hour maintenance team to ensure New Starts standards are always met.
Your opinion Matters
List of Services
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Resident SuggestionsList Item 1
New Start Values it's residents opinions. That's why if you have any suggestion on how we can improve our service, we would love to hear them.
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ComplimentsList Item 2
New Start Staff are always pleased to get positive feedback when things go well You may have noticed an improvement in a service you receive or found that a member of staff were exceptionally helpful to you.
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ComplaintsList Item 3
New Start is committed to providing excellent services. We recognize that from time to time there may be concerns or complaints, that our stakeholders have the right to raise such complaints or concerns, and that they need avenues to do so.
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General FeedbackList Item 4
New Start Values all of it residents opinions. We would love to hear any general feedback that may be useful to further support our clientbase.