Working for a better future

New Start was established in 1997 as a not-for-profit organisation with a specific purpose:

'To provide residential and supported accommodation services for people with little or no housing choice'.

The service is a Liverpool-based, family-run business supporting some of the city's most vulnerable homeless members of society.

Vulnerable Adults

A vulnerable adult is a person over 18 who is, or may be in need of some form of community care service(s).

New Start provides housing services for vulnerable adults who:

• Have mental illness
• Misuse drugs and/or alcohol
• Have social or emotional problems
• Exhibit challenging behaviour; who without adequate protection are open to physical or emotional harm and may be extremely susceptible to many forms of abuse; putting both their general health and personal safety at risk on a daily basis.

New Start exists to provide:

• A safe quality home for vulnerable adults,
• A wide range of quality support to meet the needs of service users supported by the organisation,
• Support that is tailored to meet changing and developing need,
• Environments that are caring and understanding in which everyone is listened to and given respect, regardless of the nature of their issues.